FAQs

UK Delivery & Returns

Delivery for professional trade orders is £9 +VAT & Free for orders over £300.

Yes! Orders placed before midday will be dispatched on our next day delivery service.

Your order can be tracked through the tracking number provided. If you do not have your tracking number, please contact us for an update.

Contact our Customer Care team on +44 (0) 0151 709 7227 or Info@crystalclear.co.uk and we will arrange for collection at your earliest convenience.
WHAT IS CRYSTAL CLEAR’S RETURNS AND REFUND POLICY?
You have the right to cancel this Contract within 14 days without giving any reason. To exercise this right to cancel, you must inform us of your decision to cancel by sending an email to shop@crystalclear.co.uk within the 14 day period commencing the day after you received the Product. You may also download and use this model cancellation form instead, but it is not obligatory.
To return the Product you must complete the returns note that you will find with the dispatch note, which you will receive when the Product is delivered to you. The Product you return must be unopened and in its original packaging, unless you are claiming that it is defective. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us.
If the Product is not defective, the price of the Product returned will be refunded to you in full. You will have to bear the cost of returning the goods.
If the Product is defective in any way, we will offer you an exchange or refund and pay the cost of the delivery and return charges.
When we receive the returned Product we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the Product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.
I PURCHASED AN ITEM FROM AN APPROVED PARTNER BUT IT IS DEFECTIVE, DO I SENT IT TO YOU OR GO BACK TO THE PLACE I PURCHASED IT FROM?
Your First instance is to go to the place you purchased it from. If you have further issues please contact us on info@crystalclear.co.uk.

If items are damaged we will arrange with you collection. If you have changed your mind and item is unopened, you can return to us at your cost.

Your refund will be returned in the same method you paid originally. This excludes ApplePay which will be returned by Bank Transfer.

We process your refund within 48 hours from receipt of goods, it’s straightforward. You should see your refund reflected in your bank within 5-10 working days

Payments

CrystalClear.co.uk has a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure. When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:
If you’re using a public computer or terminal, always log out when you complete an online session.
www.crystalclear.co.uk will never email or call you to ask you to disclose or verify your credit card or bank account details.
If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to us for investigation immediately.
If you receive what you suspect is a ‘spoof’ crystalclear.co.uk e-mail, please report the incident to us.

Yes you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Yes, we accept Paypal as a form of payment. You can also use Paypal “Pay in 3” through out website.

Yes we do! If your Mobile, or Apple Device is optimised for Apple Pay you can checkout with this payment method.

It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised. If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new payment card information to us for a particular order.

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.

Choosing a Crystal Clear System

Our dedicated team will assist you in selecting the perfect Crystal Clear system to compliment your business needs perfectly. To learn more about our Systems head to the main menu and click the “Skin Systems” tab. To get in contact with the team use live chat or call +44 (0) 0151 709 7227

Yes, we aim to offer results driven skin systems for everyone. Each treatment is specifically designed to treat different areas & levels of concern & skin types.

Yes, a multi – award winning range! With 80+ products to carry there is something for every client, concern and demographic. Our aim is to create results driven products for the life YOU live. We even have a salon/spa exclusive section to our skincare range that is only available within our partner locations!
To view some of our skincare visit our online store here!

Almost anything, some concerns include; Acne, Rosacea, Lymphatic Drainage, Signs of Ageing, Fine Lines & Wrinkles, Creping Skin, Eczema, Uneven Skin Tone, Pigmentation, Dry Skin, the list continues. Of course, there can be contra indications with certain treatments and during your training you will learn more around these but we love offering solutions for your clients skin concerns, offering empowerment to women and men across the world – our aim is create results driven and solution based skincare & aromatherapy for the life YOU live.

Yes, is it! Our Founder, Sharon Hilditch, MBE ensured that every ingredient, formulation and application was suitable for all genders. We don’t like labels and our skincare doesn’t discriminate.

In some cases, the next day, Truly! We’ve seen our partners make the best of their training with us in both the practical side but also how to market themselves and have seen a lot of our new partners book clients in before they’ve even attended the training with us! One Partner even paid the full cost of their system off in 3 weeks and 2 days from pre-booking client treatments prior to attending training. For more information on this topic talk to us on Live Chat or Telephone +44 (0) 151 709 7227.

Absolutely! And we create them that way! We live and breathe visible skin results and want the ensure that every client that walks out of your door has a smile on their face. Whether it’s reversing the signs of ageing or a quick dewy-skin glow before an event, we have skin solutions that will suit the majority of your clients needs. To experience a Crystal Clear Facial, get in contact on Live Chat or Telephone +44 (0) 151 709 7227.

Fill in the form on your desired System Page under the ‘Skin Systems’ tab in the main menu at pro.crystalclear.co.uk and the team will be in contact with you within the hour to arrange an business consultation!

Training

You must be at least 16 to train with us. These ages are subject to insurance policies.

Yes, at Crystal Clear we pride ourselves on being the best in the industry and have been the market leader in a number of our systems for over 25 years – as such, we want to ensure you are completely up to date with the best techniques and tricks of the trade that we have learn over the years.

After you’ve completed your training, you have the power of a market leading skincare, systems & aromatherapy brand behind you. We have a dedicated Marketing Team to help support you with assets, tips & tricks to get yourself out there – you can also take additional free online moduales to improve your Social Media skills & Sales techniques.

Yes. You cannot, by law, promote or sell Crystal Clear Products or Services without attending one of our training centres, completing the appropriate training & receiving your certificate from us.

Training courses are completed in both our Liverpool & Camden training centres. You can find us important addresses here!

We run training courses daily out of multiple academies, for specific training dates get in contact with us on live chat, telephone or email to find out when our next training dates for your chosen course are!

You can book online, via live chat, telephone or email (+44 (0) 151 709 7227 / trainwithus@crystalclear.co.uk)

Fill in the form on your desired System Page under the ‘TREATMENTS’ tab in the main menu at Crystalclear.co.uk and the team will be in contact with you within the hour to arrange an business consultation!