TERMS & CONDITIONS

Crystal Clear International Limited

Head Office
34 Rodney Street, Liverpool
L1 9AA

Terms and Conditions of Sale

Applicable to Business-to-Business Sales Only
Version 1.0 | Effective Date: June 2026

1. Interpretation

1.1 In these Terms and Conditions, the following definitions apply:

  • “Company” means Crystal Clear International Limited, registered in England and Wales, with its principal place of business at 34 Rodney Street, Liverpool, L1 9AA
  • “Buyer” means the business entity (including any company, partnership, sole trader, clinic, salon, spa, or other professional establishment) purchasing Goods from the Company.
  • “Contract” means the contract between the Company and the Buyer for the sale and purchase of Goods, incorporating these Terms and Conditions.
  • “Goods” means the skincare systems, devices, consumables, and associated products supplied by the Company to the Buyer as described in the Order Confirmation.
  • “Order” means the Buyer’s written or verbal request to purchase Goods from the Company.
  • “Order Confirmation” means the Company’s written acceptance of an Order.
  • “Price” means the price of the Goods as set out in the Company’s current price list or as otherwise agreed in writing.

1.2 These Terms and Conditions apply to all B2B sales made by the Company and supersede any terms put forward by the Buyer. No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.

1.3 These Terms and Conditions do not apply to any sale made to a consumer within the meaning of the Consumer Rights Act 2015.

2. Basis of Sale

2.1 The Company shall sell and the Buyer shall purchase the Goods in accordance with any Order which is accepted by the Company, subject to these Terms and Conditions.

2.2 A Contract is formed when the Company issues a written Order Confirmation to the Buyer. The Company reserves the right to decline any Order without liability.

2.3 These Terms and Conditions shall govern the Contract to the exclusion of any other terms and conditions, including those contained in any purchase order, tender, or other document issued by the Buyer.

2.4 Any samples, descriptions, illustrations, or advertising materials produced by the Company are for illustrative purposes only and do not form part of the Contract.

3. Price and Payment

3.1 The Price shall be the price stated in the Order Confirmation. All prices are exclusive of VAT, which will be added at the prevailing rate.

3.2 The Company reserves the right to adjust its prices at any time prior to despatch. The Buyer will be notified of any such change before despatch, and may cancel the Order if the revised price is not acceptable.

3.3 Unless otherwise agreed in writing, payment is prior to installation the date of invoice (“Payment Terms”). Time for payment shall be of the essence.

3.4 The Buyer shall pay all amounts due in full without any set-off, counterclaim, deduction, or withholding.

3.5 If the Buyer fails to make any payment by the due date, the Company reserves the right to:

  • Charge interest on overdue amounts at 8% per annum above the Bank of England base rate from time to time, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998;
  • Suspend or cancel any outstanding Orders or deliveries;
  • Require payment in advance for any further Goods.

3.6 The Company reserves the right to charge reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Delivery

4.1 Delivery of the Goods shall be to the address specified by the Buyer in the Order. Any delivery dates given by the Company are estimates only and time for delivery shall not be of the essence.

4.2 The Company shall not be liable for any delay in delivery of the Goods howsoever caused.

4.3 If the Buyer fails to take delivery of the Goods on the agreed date, the Company may store the Goods at the Buyer’s risk and expense and charge the Buyer for all related costs, including storage and insurance.

4.4 The Company may deliver the Goods in instalments. Each instalment shall constitute a separate contract. Any failure by the Company in respect of any one instalment shall not entitle the Buyer to repudiate the Contract as a whole.

5. Risk and Title

5.1 Risk in the Goods shall pass to the Buyer on delivery.

5.2 Title to the Goods shall not pass to the Buyer until the Company has received in full (in cleared funds) all sums due in respect of the Goods and any other sums owed by the Buyer to the Company.

5.3 Until title passes to the Buyer, the Buyer shall:

  • Hold the Goods as bailee for the Company;
  • Store the Goods separately and clearly identify them as the Company’s property;
  • Not dispose of, charge, or otherwise encumber the Goods;
  • Maintain the Goods in satisfactory condition and keep them insured at full replacement value.

5.4 The Company may at any time before title passes require the Buyer to deliver up the Goods, and if the Buyer fails to do so, the Company may enter any premises of the Buyer to repossess the Goods.

6. Quality and Description

6.1 The Company warrants that, at the time of delivery, the Goods will:

  • Conform in all material respects to their description as set out in the Order Confirmation;
  • Be of satisfactory quality within the meaning of the Sale of Goods Act 1979;
  • Be fit for any purpose expressly made known by the Buyer to the Company in writing prior to the Order being placed.

6.2 The Company does not warrant that the Goods are suitable for any purpose other than that expressly stated in the Order Confirmation or product specification.

6.3 The Company shall not be liable for any defect or non-conformance arising from:

  • Wilful damage, negligence, or abnormal working conditions;
  • Failure to follow the Company’s instructions for use, storage, or maintenance;
  • Alteration or modification of the Goods without the Company’s written consent;
  • Fair wear and tear;
  • Use of the Goods with consumables, accessories, or products not approved by the Company;
  • Use or operation of the Goods by any person who has not been trained to the appropriate level by Crystal Clear training staff, or who does not hold the qualifications or competency required to carry out aesthetics treatments safely and lawfully.

7. Inspection and Acceptance

7.1 The Buyer shall inspect the Goods promptly upon delivery. Any claim based on defective Goods, shortages, or damage in transit must be notified to the Company in writing and by telephone within 24 hours of delivery. If the Buyer does not notify the Company within this period, the Goods shall be deemed accepted and the Buyer shall have no right to reject them.

7.2 Where Goods are accepted by the Buyer, they shall be deemed to be in conformity with the Contract in all respects unless the Buyer has notified the Company within the period set out in clause 7.1.

7.3 The Company shall be entitled to inspect any Goods claimed to be defective prior to agreeing any remedy.

8. Returns and Remedies

8.1 No Goods may be returned without prior written authorisation from the Company. Unauthorised returns will not be accepted and will be returned to the Buyer at the Buyer’s cost.

8.2 There is no statutory cooling-off period applicable to B2B contracts under UK law. The Buyer has no right to cancel or return Goods simply because it has changed its mind.

8.3 Where a valid claim is made in respect of defective Goods, the Company shall, at its sole discretion:

  • Repair or replace the defective Goods; or
  • Refund the Price paid for the defective Goods.

8.4 The remedies set out in clause 8.3 shall be the Buyer’s sole and exclusive remedy for defective Goods.

9. Limitation of Liability

9.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded by law.

9.2 Subject to clause 9.1, the Company shall not be liable to the Buyer for:

  • Any loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss;
  • Any loss arising from the Buyer’s use of the Goods in a manner contrary to the Company’s instructions or guidelines;
  • Any claims arising from treatments performed on third parties using the Goods.

9.3 Subject to clause 9.1, the Company’s total liability in contract, tort (including negligence), breach of statutory duty, or otherwise arising in connection with the Contract shall be limited to the Price paid for the Goods giving rise to the claim.

9.4 The Buyer acknowledges that it is a professional business purchaser and has not relied on any representation made by the Company other than those contained in the Order Confirmation.

10. Intellectual Property

10.1 All intellectual property rights in or relating to the Goods, including any patents, trade marks, trade names, copyright, designs, and know-how, shall remain vested in the Company or its licensors.

10.2 The Buyer shall not copy, reproduce, or reverse engineer any aspect of the Goods, and shall not remove or alter any trade marks, branding, or labelling applied to the Goods.

10.3 The Buyer is granted a non-exclusive, non-transferable licence to use the Company’s branding and marketing materials solely in connection with the promotion of the Goods purchased from the Company. This licence may be revoked at any time by the Company in writing.

11. Confidentiality

11.1 Each party shall keep confidential all confidential information received from the other party and shall not disclose it to any third party without the disclosing party’s prior written consent, except as required by law.

11.2 This clause shall survive termination of the Contract.

12. Data Protection

12.1 Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12.2 The Company will process any personal data provided by the Buyer for the purposes of administering the Contract, processing orders, and managing the business relationship. Details of how we process personal data are set out in our Privacy Policy.

13. Force Majeure

13.1 The Company shall not be in breach of the Contract or liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including (without limitation) acts of God, pandemic, war, civil unrest, fire, flood, industrial action, or failure of third-party suppliers.

13.2 If a force majeure event continues for more than 60 days, either party may terminate the Contract on written notice without liability to the other.

14. Termination

14.1 The Company may terminate the Contract immediately on written notice if the Buyer:

  • Commits a material breach of the Contract which is incapable of remedy, or fails to remedy a remediable breach within 14 days of written notice;
  • Becomes insolvent, enters administration, receivership, or liquidation, or makes a composition with its creditors;
  • Ceases or threatens to cease to carry on business.

14.2 Termination of the Contract shall not affect any rights or remedies of either party that have accrued prior to termination.

15. General

15.1 Entire Agreement: These Terms and Conditions, together with the Order Confirmation, constitute the entire agreement between the parties and supersede all prior representations, negotiations, and agreements.

15.2 Variation: No variation to the Contract shall be effective unless made in writing and signed by authorised representatives of both parties.

15.3 Waiver: Failure by the Company to exercise or enforce any right shall not be deemed a waiver of that right.

15.4 Severance: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.5 Third Parties: A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

15.6 Assignment: The Buyer shall not assign, transfer, or sub-contract any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign its rights and obligations without the Buyer’s consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Any dispute arising out of or in connection with the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.